AI and automation are rapidly entering the benefits space, promising smarter recommendations, faster issue resolution, and more proactive support for employees. This session explores how emerging technologies—from chatbots and virtual assistants to predictive analytics—are being applied across benefits administration and employee support.
Experts will discuss real-world use cases, implementation challenges, and the ethical, privacy, and governance considerations benefits leaders must address.
Attendees will gain clarity on where AI delivers real value today, where human oversight remains essential, and how to responsibly incorporate automation into a long-term benefits technology strategy.
