Legacy benefits systems often create inefficiencies, data silos, and poor user experiences for both HR teams and employees. This session explores how integrated benefits administration platforms are streamlining enrollment, eligibility management, compliance, and vendor coordination across increasingly complex benefits ecosystems.

Experts will discuss how to evaluate platforms, navigate system integrations, and reduce administrative burden while improving accuracy and scalability.

Attendees will gain insight into how modern benefits tech can free HR teams from manual processes, reduce risk, and create a more seamless experience across the entire benefits lifecycle.

Even the most robust benefits offerings fall short if employees don’t understand or use them. This session examines how benefits technology is enabling more personalized, data-driven engagement—through targeted communications, decision-support tools, and year-round education strategies.

Panelists will explore how employers can leverage analytics to identify gaps in utilization, tailor messaging to different workforce segments, and improve benefits literacy without overwhelming employees.

Attendees will leave with a clearer understanding of how technology can turn benefits from a once-a-year enrollment event into an ongoing, meaningful part of the employee experience.

AI and automation are rapidly entering the benefits space, promising smarter recommendations, faster issue resolution, and more proactive support for employees. This session explores how emerging technologies—from chatbots and virtual assistants to predictive analytics—are being applied across benefits administration and employee support.

Experts will discuss real-world use cases, implementation challenges, and the ethical, privacy, and governance considerations benefits leaders must address.

Attendees will gain clarity on where AI delivers real value today, where human oversight remains essential, and how to responsibly incorporate automation into a long-term benefits technology strategy.