SVP of People
Lob
Victoria Ashton is the Chief People Officer at Lob, where she leads the company’s people strategy with a focus on scaling culture, enabling remote work and aligning the People function with business goals. As a people-first growth strategist, she has helped companies evolve through pivotal growth stages, from scaling teams to venture fundraising. Ashton also brings a unique perspective as a limited partner at Stage 2 Capital, as a people leader with VC experience and insight.
AI and automation are rapidly entering the benefits space, promising smarter recommendations, faster issue resolution, and more proactive support for employees. This session explores how emerging technologies—from chatbots and virtual assistants to predictive analytics—are being applied across benefits administration and employee support.
Experts will discuss real-world use cases, implementation challenges, and the ethical, privacy, and governance considerations benefits leaders must address.
Attendees will gain clarity on where AI delivers real value today, where human oversight remains essential, and how to responsibly incorporate automation into a long-term benefits technology strategy.